FAQs
General FAQs
Is it important to create an account on your website?
Creating an account or signing up is entirely up to you. However, it has its own benefits such as easy navigation every time you visit the website, placing orders, tracking down your order, receiving email notifications about the next discount offer and launching of a new product or availability of an existing product, and so on.
Is my data safe with you?
Yes. Acknowledging the risk of online scams, we have protected our website with SSL security software which safeguards your data from third parties and hackers
How to cancel the order?
You can request for order cancellation within 24 hours of placing one with us. An order cannot be canceled if the product is out for delivery.
Is my order Confidential?
All information collected by Aussiemedsbuzz is strictly confidential. We do not provide this information to any other party for any purpose.
Shipping FAQs
What if I do not get my order on time?
We ensure timely delivery and to fulfill the promise we have employed express shipment. However, in a few cases due to unforeseen issues such as natural calamities, the shipping may get delayed. We request you to cooperate with us. You can get in touch with our customer care team in case of any issues.
Do you deliver at regional locations?
We deliver everywhere in Australia!
Delivery charges and expected delivery times may vary according to your destination, and these will be outlined at checkout.
How to track my order
When your order is dispatched from our warehouse we will send you an email letting you know your parcel is on the way.
Where our delivery partner offers parcel tracking, this will contain a link to their website allowing you to track your parcel. Your order status can be checked at any time by logging into your account.
What is the Expected Shipping time?
Express delivery offers a quicker shipping option, with an expected arrival time of 7 to 12 working days. With regular shipment, you could receive the products within 10 to 18 working days.
Privacy policy FAQs
Do you use cookies
We use cookies on the website to collect non-personal information such as your IP address, ISP, device information, and browser details. We use this to understand our customers’ requirements better and serve them with advertisement banners. You can disable your cookies, but that would restrict you from using all the features of our website.
How do you use my personal data?
We use your personal information and cookies for:
Providing better services
Resolving disputes and troubleshooting technical issues
Promoting privacy and safety
Measuring your interest and customers’ trends
Informing you about promotional offers, new products, and updates
Requesting online surveys
Serving your ads
Why am I receiving promotional emails from your site?
When you register with us, we automatically put your email in our mailing list to promote carefully selected companies whose products or services might be helpful for you.
Is there an age restriction to use your website?
When you register with us, we automatically put your email in our mailing list to promote carefully selected companies whose products or services might be helpful for you.
Refund policy FAQs
What information do I need to provide to request a refund?
You will need to provide your purchase information, including the order number and date of purchase, as well as a brief explanation of the reason for the refund.
How long does it take to process a refund?
Refunds are typically processed within 30 of receiving your refund request. However, it may take longer for the funds to appear in your account depending on your bank or payment provider.
Will I receive a full refund?
Depending on the reason for your refund request, you may receive a full refund or a partial refund. Our customer support team will inform you of the refund amount once your request has been processed.
What information do I need to provide to request a refund?
You will need to provide your purchase information, including the order number and date of purchase, as well as a brief explanation for the reason for the refund.